Customer communication in one window

Main lesson · 2

How automatic replies to reviews work

Communication · lesson 2 of 2 · 1:03Date: 08.10.2026By the Robohub teamVideo in UzbekMain lesson

Reply to customer reviews automatically with the Auto-reply feature.

What is it?

Auto-reply is a feature that automatically responds to customer reviews. This section is where you view reviews and change auto-reply settings.

Why does it matter?

Writing a reply to every review by hand takes a lot of time. Auto-reply shows every customer attention and supports your store’s reputation.

In the video

Go to the “Auto-reply” section
View customer reviews
Reply to reviews automatically
Auto-reply settings

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8 topics · 30 lessons

Frequently asked questions

Yes. The “Chat” section brings your customer conversations from all marketplaces into one account — no need to open each marketplace separately to look for messages.

That way, no customer question goes unanswered (lesson 26).

View the chat list, open a conversation with a specific customer and manage messages.

Replying quickly to customer questions has a direct impact on sales and your store rating — this section speeds that process up (lesson 26).

Yes. In the “Auto-reply” section you turn on automatic replies to customer reviews and adjust the settings to suit you.

That way you don’t spend time writing a reply to every review by hand, and customers never go without an answer (lesson 27).

In the “Auto-reply” section — it shows a list of customer reviews, and you can also track the replies given to them (lesson 27).

Try Communication today in your own account

Repeat every step from the lesson in your own account.

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