Manage conversations with marketplace customers from one account.
Chat is the section that brings your conversations with marketplace customers together in one place: the chat list, conversations and message management.
A quick answer to a customer’s question means a sale and a good review. With all chats in one place, no message goes unanswered.
8 topics · 30 lessons
Yes. The “Chat” section brings your customer conversations from all marketplaces into one account — no need to open each marketplace separately to look for messages.
That way, no customer question goes unanswered (lesson 26).
View the chat list, open a conversation with a specific customer and manage messages.
Replying quickly to customer questions has a direct impact on sales and your store rating — this section speeds that process up (lesson 26).
Yes. In the “Auto-reply” section you turn on automatic replies to customer reviews and adjust the settings to suit you.
That way you don’t spend time writing a reply to every review by hand, and customers never go without an answer (lesson 27).
In the “Auto-reply” section — it shows a list of customer reviews, and you can also track the replies given to them (lesson 27).
Repeat every step from the lesson in your own account.
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